World's Most Improved Airports

The Award for the "World's Most Improved Airport" is based on the relative year-on-year Quality performance by all airports featured in the World Airport Survey, and takes into account the change in rating together with performance changes across the different product and service categories in the awards. Rome Fiumicino Airport is named the World's Most Improved Airport in 2018, with Perth Airport 2nd place, and Calgary International Airport taking 3rd place.
World's Most Improved Airports
1Rome Fiumicino
4Taiwan Taoyuan
8Moscow Sheremetyevo
9Houston Intercontinental
About the World Airport Awards

The Skytrax World Airport Awards are voted for by air travellers in the largest, annual global airport customer satisfaction survey. The survey is operated as an independent study, with no entry fees or charges to any airport, and the Awards ceremony is also provided to winning airports at no cost. The use of award logos and related information is free of any charge.

The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period. The survey operated from August 2017 to February 2018, covering 550 airports worldwide and evaluating traveller experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate. The Survey was available in English, Spanish and Chinese language options.

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